Frequently Asked Questions

What is a “fine art giclee” print?

Giclee prints are high quality prints made with fade resistant inks and are often used by galleries and museums. I use a heavyweight 310gsm archival grade textured art paper for all prints. This combination of ink and paper gives images a painterly quality that is perfectly suited to my style of photographic art.

When will my order be despatched?

All artwork is printed to order at a professional UK print lab and will be ready to despatch from the lab within 1-2 working days.

To minimise environmental impact all UK orders will be shipped directly from the printers. Non UK orders will be sent to myself first and then re-despatched using the original packing to avoid unnecessary waste. If you are outside the UK you can expect your order to be despatched within 4-5 working days.

How will I receive my order?

UK print orders – depending on the size and quantity your order may be sent via Royal Mail or a courier. You will be notified when your order leaves the printers.

Overseas print and card orders are sent by Royal Mail and should reach Europe within 4-6 working days and other destinations within 7-10 working days.

UK greeting card orders are sent via first class post and chalkboards are sent via a 2-4 day courier.

If you require an urgent shipment or a guaranteed delivery date please use the Contact Page to request a quotation.

Can I pay in a different currency?

This website can only accept payment in GBP however my prints are also available through my Etsy Shop where you can purchase in your own currency.

I’m outside the UK, will there be any import taxes to pay?

Possibly, all countries allow shipments up to a certain value without charging any import duty, this amount varies from country to country. In many regions the threshold is much higher than the cost of a few prints. Any import duties or taxes incurred are the responsibility of the customer.

I’ve seen an image I love on your Instagram – can I buy it as a print?

Yes of course, if you can’t see it here in the shop please send me a link, I would love to make it available for you.

Are other sizes available?

Yes! Prints can be supplied in any size, canvases and bespoke frames are also available. Please use the Contact Page to get in touch with your requirements.

Will the colours match those I can see online?

Since every viewing screen can have variations in brightness and colour settings it’s impossible to guarantee a precise match.

Do You Accept Returns?

Yes we do, if for any reason you change your mind you must notify us within 14 days of receipt of your delivery. You are welcome to return your order for a refund of the order value (any delivery charges are non-refundable). Please use the Contact Form to request a returns number and address.

In the unlikely event that your delivery arrives damaged please contact us within 24 hours of receipt. Please don’t be offended if we request photos of the damage, we may need these to make a complaint to our delivery service.


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